Because BAN's memberships are digital access subscriptions rather than physical products, there is nothing to "return." This policy sets out when a paid membership fee is eligible for a refund.
5.1 Eligibility window
Members may request a full refund within 7 calendar days of the original payment date, provided the member has not yet accessed the data room, participated in a deal, or attended a showcase under the paid plan.
After 7 calendar days from payment, or after any member benefit under the plan has been used (whichever comes first), the membership fee becomes non-refundable, except where required by law.
Refunds are not available for partial or unused periods once a membership term has begun and benefits have been accessed.
5.2 How to request a refund
Send a refund request to hello@bdangels.co with your registered email address and payment transaction reference. BAN will confirm eligibility within 3 business days.
5.3 Refund processing and timeline
Approved refunds are issued to the original payment method through aamarPay within 10 working days of approval.
Funds typically reflect in the payer's account within a further 5 to 10 working days, depending on the issuing bank or mobile financial service; this portion of the timeline is outside BAN's control.
Refunds are issued in the same currency and to the same payment instrument used for the original transaction, where supported by aamarPay.
5.4 Duplicate or failed transactions
Where a payment is deducted more than once for the same membership due to a technical error, or where payment is deducted but membership is not activated, the duplicate or failed amount is refunded in full within 10 working days of verification, with no request window restriction.